Homeowners warned about foam insulation scams

Spray foam is an alternative to traditional insulation. However, if not properly installed it can cause problems and even decrease the value of a property.

Trading Standards have seen an increase of complaints relating to rogue traders who use scare tactics to convince  homeowners of the need to remove spray foam insulation from their properties immediately. This can lead to complications including compromised roofs and extortionate prices.

Homeowners are advised to avoid dealing with any business that contacts you unexpectedly. There have been suspected cases where people have been conned twice; firstly into paying thousands to put insulation in and secondly being called a couple of years later to tell them that they can never sell their house because of the insulation, charging them thousands more to remove it. The con is based on drumming up fear and pressure to act, resulting in decisions we might not ordinarily take.

Top tips to avoid rogue traders and doorstep criminals:

• Choose a trader that is part of the Which? Trusted Trader Scheme
• Never engage with cold callers knocking on your door or who call out of the blue
• Be wary of using traders recommended on social media
• Get separate quotes from different and independently sourced traders
• Be careful of online reviews as these may not be genuine
• Ask for proof of credentials and verify with the relevant authorities or professional associations
• Trust your instincts if something doesn’t feel right or the trader is pressuring you into making a quick decision. If you can, talk about what has happened with a trusted friend or family member.

You can also seek advice from the Citizens Advice Consumer Service helpline on 0808 223 1133. To report a fraud to the Police contact Action Fraud on 0300 123 2040 or go to www.actionfraud.police.uk.